Privacy Policy

Last Updated Date: May 30th 2025

Harmony Movers ("Harmony," "we," "us") values your trust. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit www.harmonymovers.com (the "Site"), request a quote, book a service, communicate with us by phone, SMS, email, or otherwise use our moving, packing, storage or delivery services (collectively, the "Services").
We comply with Québec’s Act respecting the protection of personal information in the private sector ("Law 25") and Canada’s PIPEDA and CASL requirements.

This Policy covers all personal information processed in the course of providing the Services, including two specific SMS programs:

• Operational & Service SMS (Use Case #1): one‑to‑one, non‑marketing texts tied to a booked job.
• Quote‑Follow‑Up & Soft‑Marketing SMS (Use Case #2): limited reminders and incentives sent only to people who asked for a quote but have not yet booked.

We process personal information only for the purposes for which it was collected or as otherwise permitted by law, including to:

1. provide and manage the Services;
2. send Operational & Service SMS;
3. send Quote‑Follow‑Up & Soft‑Marketing SMS (max 3 within 14 days of quote);
4. respond to inquiries and provide support;
5. process payments and issue receipts;
6. improve our Site and operations through analytics;
7. meet legal, tax, insurance, and fraud‑prevention obligations.

Legal bases: performance of a contract, your express or implied consent, compliance with legal obligations, or our legitimate interests (e.g., business security). You may withdraw consent at any time (see § 9).

We do not sell, rent, or otherwise share phone numbers collected for our SMS programs (Use Case #1 and Use Case #2) with any third party or affiliate company for their own marketing purposes.

We disclose personal information only in the following circumstances:

• to trusted service providers (e.g., payment processors, SMS platform, cloud hosting) under written confidentiality agreements;
• to crew members and subcontractors assigned to your job (and only the details they need to perform the work);
• when required by law, regulation, or court order; or
• in connection with a business transfer (e.g., merger, acquisition) provided that comparable privacy protections are maintained.

Some service providers may store or process information outside Québec or Canada (e.g., servers in the USA). We contractually require comparable safeguards for such transfers.

Subject to limited exceptions, you may:

• request access to, or a copy of, your personal information;
• ask for corrections;
• withdraw consent or object to certain processing;
• request deletion or anonymization, where applicable;
• exercise data‑portability rights (Law 25, as of 22 Sep 2024);
• write to the Commission d’accès à l’information du Québec or the Office of the Privacy Commissioner of Canada.

Contact us (see § 14) to exercise these rights.

We retain personal information only as long as necessary for the purposes above and to meet legal, tax, and insurance requirements, after which it is securely deleted or anonymised.

We deploy administrative, technical, and physical safeguards appropriate to the sensitivity of the data, including encryption in transit, role‑based access controls, employee privacy training, and incident‑response procedures.

Our Site uses essential and analytics cookies. You can manage cookie preferences via your browser settings or our on‑site cookie banner.

Our Services are not directed to children under 14. We do not knowingly collect personal information from minors without parental consent.

We may update this Policy from time to time. Material changes will be announced on the Site and indicated by a new “Last updated” date. Continued use of the Services after an update signifies acceptance of the revised Policy.

Harmony Movers
9205‑2471 Québec Inc.
1600 55e Avenue
Lachine, QC H8T 3J5, Canada
T 514‑866‑5550
E This email address is being protected from spambots. You need JavaScript enabled to view it.